--- title: "Generate an iDRAC SupportAssist Collection for Nasuni Support" slug: "generating-tsrs-using-idrac" tags: ["Nasuni Edge Appliance", "Reporting", "Troubleshooting"] updated: 2026-09-03T18:49:58Z published: 2026-09-03T18:49:58Z canonical: "docs.nasuni.com/generating-tsrs-using-idrac" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.nasuni.com/llms.txt > Use this file to discover all available pages before exploring further. # Generate an iDRAC SupportAssist Collection for Nasuni Support You can use iDRAC to generate a troubleshooting report (TSR), including the RAID controller log. The procedure is different for iDRAC versions 7 and 8 than for iDRAC versions 9 and 10. ## Generate a SupportAssist Collection with iDRAC7 or iDRAC8 The following procedure shows how to create the SupportAssist Collection for a troubleshooting report (TSR), including the RAID controller log. These steps and screenshots are based on iDRAC versions 7 and 8. To generate a troubleshooting report (TSR), follow this procedure: 1. After logging into the iDRAC web interface, click **Troubleshooting** in the left-hand column. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-90wzme08.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 2. Select the **SupportAssist** tab. 3. On the **SupportAssist** tab, click **Edit Collection Data**. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-xnlumcfg.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 4. Select the checkboxes for **RAID Controller Log** and **OS and Application Data** (if available). ***Note****: Nasuni does not install the iDRAC service module OS collector tool. If the OS Collector tool was not run on the system, the* ***OS and Application Data*** *option is grayed out and is not selectable.* 5. Click **Apply**. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-48u7uqfa.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 6. Click **Export Support/Assist Collection** or **SAVE collection**. The export collection process starts. The progress is displayed in a bar on the upper screen. ***Note****: Not all browsers allow you to gather the log collection. If the progress bar does not appear after you click* ***Export SupportAssist Collection****, try performing the procedure with another browser.* 7. After the report/log is collected, click **OK** to download the file and specify the destination. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-eyeoul3h.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) ## Generate a SupportAssist Collection with iDRAC 9 or 10 The following procedure shows how to create the SupportAssist Collection for a troubleshooting report (TSR), including the RAID controller log. These steps and screenshots are based on iDRAC version 9. The procedure is similar for iDRAC 10. If you are using an N1040r, N1040t, N1050, N1060, N2040, N2050, N4040, or N4050 Edge Appliance, it has iDRAC 9 installed. If you are using an N2070, N2170, N4070, or N4170 Edge Appliance, it has iDRAC 10 installed. To generate a troubleshooting report (TSR), follow this procedure: 1. After logging into the iDRAC web interface, click **Maintenance** at the top of the screen. ![iDRAC_9_SupportAssist_Collection](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-1o9wccvc.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 2. Select the **SupportAssist** tab. ***Note****: If the server is not registered for SupportAssist workflow, the* ***Support Assist Registration Wizard*** *is displayed. Click* ***Cancel****, then click* ***Cancel Registration****.* 3. On the **SupportAssist** tab, click **Start a Collection**. The **SupportAssist Collection** screen appears. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-idez1t74.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 4. Select the data sets to include in the TSR Information. Most hardware info is collected under **System information**. However, if reporting a storage issue, include **Storage Logs**. ***Note****: Nasuni does not install the iDRAC service module OS collector tool. If the OS Collector tool was not run on the system, the* ***OS and Application Data*** *option is grayed out and is not selectable.* 5. Select the destination where the Collection should be saved. The **Save Locally** option allows you to save the generated Collection on the local system. 6. To proceed with generating the Collection, click **Collect**. 7. Accept the **End User Level Agreement (EULA)** and click **Continue**. The export collection process starts. The progress is displayed in a bar on the upper screen. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-1vd92szt.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 8. When the Collection is complete, a message is displayed. ![](https://cdn.document360.io/2adf6ce2-c120-4520-b135-0fc4463ddde3/Images/Documentation/generating-tsrs-using-idrac-image-kc8zoc9q.png?sv=2026-02-06&spr=https&st=2026-10-15T01%3A35%3A36Z&se=2026-10-15T02%3A35%3A36Z&sr=c&sp=r&sig=YAiII28qSHkdtXlewlRG6tS8mtaBN6%2BUioc%2BL11f0Dc%3D) 9. To save the TSR to Local Disk, click **Save and View**. ### Technical Support Online self-help resources and Technical Support are available at [www.nasuni.com/support](http://www.nasuni.com/support). 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