Introduction
Notifications (or Alerts) are Nasuni Edge Appliance messages.
You might receive the following types of notifications, listed in order of decreasing severity:
Alert: Something unusual or incorrect has occurred, and the user should take notice and try to resolve the situation, if possible, or contact Nasuni Support for assistance, if necessary. Alerts generate emails to the user, if the user has set up email.
Error: Something unusual or incorrect has occurred, and the user should take notice and try to resolve the situation, if possible. Errors generate email messages to the user, if the user has set up email.
Warning: Something unusual has happened, but the user need not take action.
Info: The system has performed an action, or has changed its state, in such a way that the user might be interested, but that does not require action or attention.
Alert and Error messages often require some action.
Warning and Info messages usually require no action.
Table of alerts
This table shows alerts that customers might observe, along with the meaning of the alert and what to do about the alert.
“Alert”-type alerts
Something unusual or incorrect has occurred, and the user should take notice and try to resolve the situation, if possible, or contact Nasuni Support for assistance, if necessary. Alerts generate emails to the user, if the user has set up email.
Alert messages often require some action.
Where the message text of the alerts seems self-explanatory, no extra explanations or actions are given.
The “Email Subscriptions” correspond to the Email Subscriptions specified when configuring Groups. If you are receiving an excessive number of a particular kind of alert, you can deselect that Email Subscription. If left blank, the alert belongs to the General category.
Message text | What it means | What to do about it | Message internal name | Message type | Email Sub scription |
|---|---|---|---|---|---|
A Nasuni Edge Appliance administrative account reset was invoked. | Someone reset the administrative account (username and password) . | When the Nasuni Edge Appliance administrative account is reset, you can use the serial number and authorization code to create a new username and password. | ACCOUNT_RESET_TRIGGERED | Alert | |
A fatal system error has been encountered: <detail>.Please contact Support | Contact Nasuni Support. | ALERT_FATAL | Alert | Appliance | |
Failed to authenticate with Nasuni NOC. Was this Edge Appliance recently decommissioned? If not, please contact Support . | Edge Appliance attempted to authenticate with NOC unsuccessfully. | Is Edge Appliance decommissioned? If not, contact Support. | API_UNAUTHORIZED | Alert | |
The Edge Appliance has enforced the mitigation policy on volume <volume-name> and blocked an IP Address. Visit the following link for recovery information: Ransomware Protection. | AR_BLOCKED_CLIENT | Alert | Violation | ||
The Edge Appliance has detected a new ransomware attack from user <user-name> on volume <volume-name>. Confidence level at the time of detection was "<confidence-level>". Visit the Cyber Resilience - Incident Management page for more details. | New ransomware attack has been detected. | Visit the Cyber Resilience - Incident Management page for more details. | AR_NEW_ATTACK | Alert | Violation |
Antivirus signatures are not yet loaded | Clam Antivirus signatures are not loaded. (Should never occur.) | No action necessary. Clam Antivirus will address. | AV_MISSING | Alert | |
Antivirus signatures are <detail> day(s) out of date | Clam Antivirus signatures are out of date. (Should never occur.) | No action necessary. Clam Antivirus will address. | AV_STALE | Alert | |
There are <detail> Edge Appliances running a pre-8.3 release. These Edge Appliances must be upgraded before <detail>. | AZURE_FILER_DAY | Alert | |||
As of <detail>, pre-8.3 Edge Appliances can no longer be managed by the NMC. Edge Appliance <detail> has been removed from NMC management. | A pre-8.3 Edge Appliance has been removed from NMC management. | Update the Edge Appliance, then place it under NMC management. | AZURE_FILER_REMOVED | Alert | |
There are <detail> Edge Appliances running a pre-8.3 release. These Edge Appliances must be upgraded before <detail>. | AZURE_FILER_WEEK | Alert | |||
A legacy Builtin Grouplinks configuration was detected. Nasuni now includes native built-in groups support. To update your configuration, complete the Built-in Group information on the Filer Directory Services page. For more information, consult the Nasuni Knowledge Base. | An unnecessary “built-in” configuration was detected. | Update the configuration on the Filer Directory Services page. | BUILTIN_GROUP_BAD_CONFIG | Alert | Appliance |
Unable to resize the cache | An attempt to resize the cache has failed. | See Resizing Cache document for procedures. Check that there is sufficient space for larger cache size. | CACHE_RESIZE_FAILED | Alert | |
Bucket/container verification for volume <volume> failed because of <detail> | An attempt to verify a bucket or container failed. | Use the information in the alert to investigate causes. If you keep getting messages like this, contact Support. | CLOUD_BUCKET_VERIFICATION_ERROR | Alert | |
Backup of the appliance configuration to nasuni.com failed. | A routine backup failed. | Check connectivity to nasuni.com. If you keep getting messages like this, contact Support. | CONFIG_BACKUP_FAILED | Alert | Appliance |
Invalid account information found for <detail> | An attempt to get cloud credentials failed. | If you keep getting messages like this, contact Support. | CREDS_CORRUPT | Alert | |
Credentials for volume <volume-name> are not usable | CUSTOMER_CREDS_INVALID | Alert | |||
Disaster Recovery completed successfully, started at <detail>, ended at <detail> | Disaster Recovery completed successfully. Assumes DR was deliberately initiated. | Verify that DR was deliberately initiated. | DISASTER_RECOVERY_COMPLETED | Alert | |
This Edge Appliance has a mix of encrypting and non-encrypting drives. Please contact Support . | If Full Disk Encryption is enabled, all drives must be self-encrypting drives (SEDs). | If Full Disk Encryption is enabled, verify that all drives are self-encrypting drives (SEDs). | DRIVE_MIX_FDE | Alert | Hardware |
An improper Edge Appliance shutdown may have caused an inconsistency with file <detail>. Check the file and, if necessary, restore it from a previous snapshot. | EXTENT_FILE_MISSING | Alert | |||
The FastCache on this Edge Appliance has been restored to full service. | If the FastCache fails, it can be fixed and restored. This has happened for this Edge Appliance. | No action necessary. | FASTCACHE_WRITEBACK | Alert | Hardware |
The FastCache on this Edge Appliance has partially failed so is only being used for reads. Please contact Support for assistance. | FastCache is a feature to improve the performance of the N1040 hardware appliance. If FastCache fails, data is not retained in the cache, but is passed directly to the destination device. | Notify Support that FastCache has failed. | FASTCACHE_WRITETHROUGH | Alert | Hardware |
An offline cache file system check is needed. Please schedule a reboot soon. If you need assistance, please contact Support . | FSCK_NEEDED | Alert | |||
This Edge Appliance has logged a hardware exception. Please contact Support for assistance. | A machine-check exception (MCE) is a hardware error in the processor, memory, I/O devices, or system bus. It is not caused by software. | Contact Support to arrange for hardware service. | HARDWARE_MCE | Alert | Hardware |
The Filer is having trouble connecting to cloud storage. Verify network connectivity to cloud storage and contact Support if the problem persists. | HM_NETWORK_CLOUD_ALERT | Alert | |||
The Filer is unable to connect to the GFL lock servers. Verify network connectivity to the GFL lock servers and contact Support if the problem persists. | HM_NETWORK_GL_ALERT | Alert | |||
The Filer is having connectivity problems reaching the Nasuni Operations Center (NOC). Verify network connectivity to the NOC and contact Support if the problem persists. | HM_NETWORK_NOC_ALERT | Alert | |||
The Filer is unable to connect to the NMC message queuing service. NMC management of this Edge Appliance may be impacted. Verify network connectivity to the message queuing service and contact Support if the problem persists. | HM_NETWORK_SQS_ALERT | Alert | |||
One or more Nasuni services are not responding. Contact Support to resolve this. | HM_SERVICES_ALERT | Alert | |||
The Filer is having trouble connecting to the cloud service running snapshot retention. Verify network connectivity to the cloud service and contact Support if the problem persists. | HM_SRAAS_ALERT | Alert | |||
The Unityfs Service health check for this Edge Appliance is failing. Contact Support to resolve this. | HM_UNITYFS_SERVICE_ALERT | Alert | |||
Unable to handle notification | INVALID | Alert | |||
If you keep getting messages like this, contact Support. | IO_ERROR_WARNING | Alert | Hardware | ||
Unable to add encryption key "<key_name>" | Someone tried to add an encryption key, unsuccessfully. | Check to see if encryption key actually added. If not, retry. If retry fails, note details about encryption key, then contact Support. | KEY_ADDITION_FAILED | Alert | |
Escrow of encryption keys to nasuni.com failed. The system will attempt to escrow the keys again later. It is important to download and back up your generated encryption keys. Your encryption keys are a critical component needed to perform a Disaster Recovery. | Attempted escrow of encryption keys failed. | Ensure that encryption keys are safeguarded. Verify that escrow eventually succeeds. | KEY_ESCROW_FAILED | Alert | |
Unable to generate encryption key "<key_name>" | Someone tried to generate an encryption key, unsuccessfully. | Check to see if encryption key actually generated. If not, retry. If retry fails, contact Support. | KEY_GENERATION_FAILED | Alert | |
Unable to validate product license key - please contact Support | Something is preventing the license from being validated, which affects many functions. | Contact Support. | LICENSE_CHECK_FAILED | Alert | Account |
Your Edge Appliance license will expire in <detail> day(s). Please contact Sales if you have any questions. | Courtesy notice of time remaining on current license. | Contact Account Manager for information. | LICENSE_EXPIRING | Alert | |
Your Nasuni Edge Appliance has <detail> day(s) remaining on the current license. Please make sure your Edge Appliance can connect to nasuni.com or contact Support | Courtesy notice of time remaining on current license. | Ensure that Edge Appliance can connect to nasuni.com to receive license updates. | LICENSE_NEEDS_REFRESH | Alert | |
Your Edge Appliance has been unable to get a product license from nasuni.com for 14 days and so your connection to the Nasuni service has been disabled. Please make sure your Edge Appliance can connect to nasuni.com or contact Support | Edge Appliance is unable to connect to nasuni.com to verify license. | Ensure that Edge Appliance can connect to nasuni.com to verify license. | LICENSE_UNREFRESHED | Alert | |
Your Nasuni Edge Appliance has less than <detail> MiB free memory. Please check your VM settings. | The Edge Appliance does not have enough memory to run satisfactorily. | Ensure that the VM memory settings for this Edge Appliance are enough to run satisfactorily. | MEMORY_LOW | Alert | Appliance |
A problem has been detected in communicating with the cloud storage service. If this problem persists, please contact Support . | Port 443 (HTTPS) is required to be open on your network (outbound only). | Check Internet access, and port 443. See Firewall Best Practices. | NETWORK_CLOUD_DOWN | Alert | |
Unable to apply all network settings to the system | Occurs when the system tries to apply the network configuration to the Edge Appliance, and something goes wrong. This alert is not for a specific case, but occurs if anything unexpected fails during the configuration process. | Check the system logs for more information. Check your network. Check your configuration settings for errors. Retry configuration. | NETWORK_SETUP_FAILED | Alert | |
Snapshot failed for <volume-name> Unable to obtain directory or file status information. Please call Support for assistance | PHASE2_LSTAT_ERRORS | Alert | |||
One of the Edge Appliance's power supplies is not functioning properly | Power supply might be failing. | Contact Support. | POWER_SUPPLY_DEGRADED | Alert | Hardware |
Snapshot for volume <volume-name>, version <detail> aborted due to internal error | Contact Support. | PUSH_ABORTED_DB_INCONSISTENCY | Alert | ||
Snapshot of volume <volume-name> has not successfully pushed an object since <date> | This alert is sent when the number of objects pushed has not changed in a certain amount of time (default is 1 day). This alert is sent at the end of the data push phase if there were files to push, but all failed. | Ensure there is unprotected data that needs to be snapped. Ensure network connection to the cloud works correctly. | PUSH_NO_PROGRESS | Alert | |
Snapshot for volume <volume-name>, version <detail> skipped invalid dirty directory <detail>.This system needs to be manually examined. | PUSH_SKIPPED_DIRTY_STUB_DIRECTORY | Alert | |||
Disk failure detected: <detail> | One of the hardware appliance drives has failed. | Verify that the hardware appliance drive has failed. If so, determine which drive and contact Support. | RAID_DEVICE_FAILED | Alert | Hardware |
The disk in bay <detail> is reporting <detail> | A hardware appliance drive is reporting that it is near failure. | Determine which drive is failing, then contact Support. | RAID_DEVICE_FAILING | Alert | Hardware |
Targeted Ransomware Restore job failed to restore files for the ransomware attack detected at <time> on volume <volume-name> due to an internal error. For assistance, contact Support. | RANSOMWARE_TARGETED_RESTORE_FAILED | Alert | Snapshot Restore | ||
Targeted Ransomware Restore job for the ransomware attack detected at <time> on volume <volume-name> did not complete due to <snapshot> no longer existing. For assistance, contact Support. | RANSOMWARE_TARGETED_RESTORE_SNAPSHOT_NO_LONGER_PRESENT | Alert | Snapshot Restore | ||
Failed to restore some items, error: <detail>. Please call Support. | Some items failed to restore. | Notify Support. | RESTORE_FAILED | Alert | Snapshot Restore |
Software update to version <detail> of the Nasuni Edge Appliance failed. Please contact Support | An attempt to update software failed. | Check to see if the update actually occurred. If not, retry. If retry fails, contact Support. | SOFTWARE_UPDATE_FAILED | Alert | |
Software update to version <version> of the Nasuni Edge Appliance is not currently possible: <error-message>. Please call Support if you need assistance. | For update to 9.14.x, can occur for several reasons:
| Options include:
| SOFTWARE_UPDATE_PREUPDATE | Alert | |
Failed to start Nasuni Edge Appliance process <detail>.Please contact Support | A process either won't start or is hung. | Check if the Edge Appliance is working. If not, and users can't reach their files, contact Support with the error message. | UNIGUARD_START_FAILED | Alert | |
New volume: <volume-name> creation failed, error:<detail>. Verify the Directory Service settings; if the issue persists, please contact Support | An attempt to create a volume failed. | Check to see if the volume was actually created. If not, retry. If retry fails, contact Support. | VOLUME_CREATE_FAILED | Alert | |
Failed to delete volume, error: <detail>.Please contact Support | An attempt to delete a volume failed. | Verify that attempt was deliberate. Check to see if the volume was actually deleted. If not, contact Support. | VOLUME_DELETE_FAILED | Alert |
“Error”-type alerts
Something unusual or incorrect has occurred, and the user should take notice and try to resolve the situation, if possible. Errors generate email messages to the user, if the user has set up email.
Error messages often require some action.
Where the message text of the alerts seems self-explanatory, no extra explanations or actions are given.
The “Email Subscriptions” correspond to the Email Subscriptions specified when configuring Groups. If you are receiving an excessive number of a particular kind of alert, you can deselect that Email Subscription. If left blank, the alert belongs to the General category.
Message text | What it means | What to do about it | Message internal name | Message type | Email Sub scription |
|---|---|---|---|---|---|
Unable to generate account access key | When first installed, the Edge Appliance generates keys, one of which is used in communicating with other Edge Appliances when sharing a volume. Something went wrong when trying to generate that key. | Contact Support. | ACCOUNT_KEY_GENERATION_FAILED | Error | |
Your Nasuni account is storing <number_of_bytes>, which is nearing its normal usage limit of <number_of_bytes> | Courtesy notice of account approaching limit of license. This notice occurs when usage exceeds 90 percent of the limit of the license. | Contact Account Manager for information. | ACCOUNT_NOW_USAGE_NEAR | Error | Capacity |
Your Nasuni account is storing <number_of_bytes>, which is over its normal usage limit of <number_of_bytes> | Courtesy notice of account exceeding limit of license. | Contact Account Manager for information. | ACCOUNT_NOW_USAGE_OVER | Error | Capacity |
The Active Directory health check for this Edge Appliance is failing. You may want to check the system's networking and Active Directory settings and verify that it can communicate with Active Directory Domain Controllers. If the problem persists, please contact Support. | This Edge Appliance might be disconnected from Active Directory. | Check the Edge Appliance’s network settings. Check the Edge Appliance’s Active Directory settings. Verify that the Edge Appliance can communicate with the Active Directory Domain Controllers. If the problem persists, contact Support. | AD_MODE_DISCONNECTED | Error | |
Unable to send alerts to nasuni.com support team. Please make sure your Edge Appliance can connect to nasuni.com or contact Support | Alerts are routinely sent to Nasuni for monitoring and troubleshooting. You can get this alert if your Edge Appliance cannot communicate with nasuni.com. | Check Internet connectivity. Use the Firewall Best Practices document to configure your firewall. If this still doesn't work, contact Support. | ALERT_DUMP_FAILED_USER | Error | Appliance |
External auditing connection entered state: <detail>. <detail> | The connection between the Edge Appliance and an AMQP destination has changed state. For example, if the Varonis server is rebooted for updates, or if there is a network interruption. | If this is an unexpected state change, investigate the cause of the change in state. If this affects data access and cannot be resolved, contact Support. | AMQP_ISSUE | Error | |
A mixture of escrowed and non-escrowed keys were detected on the Edge Appliance which may impact your ability to perform DR. <detail> escrowed out of <detail> keys. | Not all of the uploaded encryption keys have been escrowed. However, all encryption keys are necessary to successfully recover an Edge Appliance. | All of the automatically generated encryption keys are automatically escrowed. Ensure that any uploaded encryption keys are either escrowed, or safeguarded in some other way. | ESCROW_MIX_DETECTED | Error | |
The FDA database doesn't seem to be properly configured | FDA_DB_DOWN | Error | |||
The FDA FS Event Aggregator doesn't seem to be properly running | FDA_FSAGG_DOWN | Error | |||
The FDA FS Event Processor doesn't seem to be properly running | FDA_FSEP_DOWN | Error | |||
The FDA FS Metadata Service doesn't seem to be properly running | FDA_FSMS_DOWN | Error | |||
The FDA Grafana instance doesn't seem to be running | FDA_GRAFANA_DOWN | Error | |||
Edge Appliance <detail> is running a newer software version (<detail>) than the NMC (<detail>).Unknown behavior may occur. | This Nasuni Edge Appliance (Filer) is running a newer software version than the Nasuni Management Console (NMC). The version of the Nasuni Management Console must be equal to or greater than the version of the Nasuni Edge Appliance that the Nasuni Management Console is to manage. | Update the NMC to the latest version. | FILER_NEWER_THAN_NMC | Error | |
Filer <Edge Appliance>'s software version <version> is <less or greater> than supported by this NMC ,version>. Unknown behavior may occur. | The Edge Appliance version and the NMC version must be compatible. | You can check compatible versions in Compatibility and Support and update as necessary. | FILER_UNSUPPORTED | Error | |
Standby node unavailable for <time_in_seconds> | HA_LOST_STANDBY | Error | |||
The Ransomware Services health check for this Edge Appliance is failing. Please contact Nasuni Support to resolve this. | HM_ANTIRANSOM_SERVICE_ALERT | Error | |||
Nasuni recommends running the Edge Appliance with the cache size being no more than <detail> times the snapshot space size | The copy-on-write (COW) disk should generally be at least one-quarter the size of the cache disk, but need not be larger than 250 GiB. | Increase the size of the copy-on-write (COW) disk, so that the cache disk is no more than 4 times the size of the COW disk. See the Cache Configuration Guide. | HW_CONFIG_CACHECOW_RATIO | Error | |
Nasuni recommends running the Edge Appliance with a maximum of <detail> CPUs (<detail> excess CPUs being ignored) | This Edge Appliance is running on a platform with more than the maximum number of processors. | No action required. Any processors above the maximum are ignored. | HW_CONFIG_CPUS_HIGH | Error | |
Nasuni recommends running the Edge Appliance with a minimum of <detail> CPUs | This Edge Appliance platform has less than the recommended minimum number of processors. | Platform should have more than the recommended minimum number of processors. | HW_CONFIG_CPUS_LOW | Error | |
Nasuni recommends running the Edge Appliance with a maximum of <detail> GiB of memory (<detail> GiB excess memory being ignored) | This Edge Appliance is running on a platform with more than the maximum memory. | No action required. Memory above the maximum is ignored. | HW_CONFIG_MEMORY_HIGH | Error | |
Nasuni recommends running the Edge Appliance with a minimum of <detail>GiB of memory | This Edge Appliance platform has less than the recommended minimum memory. | Platform should have more than the recommended minimum memory. | HW_CONFIG_MEMORY_LOW | Error | |
This Nasuni Edge Appliance is configured with an unsupported network interface. Please contact support for assistance. | Certain network interfaces are not supported. This Edge Appliance is configured with an unsupported network interface. | Check the network interfaces (NICs) for this Edge Appliance. If they seem correct and this error persists, contact Support. | HW_CONFIG_NIC_UNSUPPORTED | Error | |
Nasuni recommends running the Edge Appliance with a main OS disk of at least 32 GiB (= 34.4 GB). Please resize your OS disk to 32 GiB (= 34.4 GB) as this will become a requirement in a future version. | To increase the size of the OS disk to 32 GiB for the Nasuni Edge Appliance (NEA) or the Nasuni Management Console (NMC), perform these steps: 1. Change the size of the OS disk in the virtual machine to 32 GiB. 2. Reboot the virtual machine. Note: Since this procedure interrupts access to the NEA or NMC, schedule this procedure for a time of low usage. | HW_CONFIG_OS_DEVICE_LOW | Error | ||
Nasuni recommends running the Edge Appliance [or Management Console] on ESXi 7.0 or later. or Nasuni recommends running the Edge Appliance [or Management Console] on Hyper-V Server 2016 or later. | Nasuni supports specific versions of the VMware ESXi and Microsoft Hyper-V hypervisors. | Ensure that your hypervisor is running a supported version of the hypervisor. | HYPERVISOR_UNSUPPORTED | Error | |
Detected potential conflict between Domain IDs and Native IDs. The users and groups will not update until the conflict is resolved. Please contact Support for assistance. | Users and groups must have unique IDs, because we use them to map to UIDs and GIDs that are used for file system permissions. If the ranges of Domain IDs and Native IDs overlap, native users and domain users could have the same UID or ID, which could lead to unpredictable results. Such a potential conflict has been detected. | If you can, review the ranges used for Domain IDs and Native IDs. For help, contact Support. | ID_RANGE_CONFLICT | Error | |
Your Nasuni service contract has been suspended. Your data will remain safely protected in the service for 30 days, but your access to it has been halted until your contract is renewed. Please contact Sales to renew your contract and resume normal access to your account. | LICENSE_EXPIRED_SUBSCRIBED | Error | |||
Your connection to the Nasuni service has been temporarily disabled. You will not be able to access data in the Nasuni service. To regain access immediately or to extend your trial, contact Nasuni Sales | LICENSE_EXPIRED_TRIAL | Error | |||
Unable to retrieve product license key from nasuni.com. This can be caused by a mismatched password between your nasuni.com account and the password stored on this Edge Appliance. Please verify the passwords match (via account reset)and check your network connection. contact Support for assistance | An attempt to get the product license failed, apparently due to incorrect user credentials. | Check passwords, both on the Edge Appliance and on your account. Also check that the network connection is allowing the Edge Appliance to get the license information. For assistance, contact Support. | LICENSE_GET_FAILED_USER | Error | |
Your trial license will expire in <detail> day(s). Please contact Sales if you need to extend your trial. | You have a trial license that is expiring soon. | To extend your trial license, or to upgrade your account, contact your Sales representative. | LICENSE_TRIAL_EXPIRING | Error | |
Merge process completed for volume <volume-name> with conflicts, view the logs in <volume-name>/.nasuni/sync_logs for details. | The merge process completed, but there were some conflicts. | Review the conflicts in the logs and decide how to resolve. | MERGE_COMPLETED_CONFLICTS | Error | Conflict |
The Edge Appliance has detected <number> previously configured network interface(s) currently missing from the system. The device must be replaced or the network configuration must be factory reset at the service console. | One or more previously configured network devices are no longer observed. One or more devices might have failed. The network configuration might need to be redone. | Investigate if a network device has failed. If so, replace the device. | MISSING_NIC | Error | Hardware |
One of the two links to the HA disk box is not running. | MULTIPATH_DOWN | Error | |||
A factory reset of the network settings for this Edge Appliance has been performed. You should log into your system and configure network settings immediately. The Edge Appliance may not report correct network status until you do. | The network settings for this Edge Appliance have been reset to "factory defaults". | Log into the Edge Appliance. Configure your network settings: Configuration --> Network Configuration. | NETWORK_FACTORY_RESET | Error | |
Because this Edge Appliance has no volumes or backup keys, you cannot currently perform a disaster recovery on this Edge Appliance. On the Encryption Keys page, you can generate a backup key to enable disaster recovery. | To perform a recovery procedure on an Edge Appliance, there must be at least one owned volume, or there must be a backup key. | To ensure that a recovery procedure would be possible with this Edge Appliance, either create an owned volume, or generate a backup key. | NO_BACKUP_KEY | Error | |
The filer is experiencing an issue in the snapshot retention policy execution for Volume <volume-name>. Snapshot retention has been paused on this volume and will require manual intervention to resume. Contact Nasuni Support to address this issue. | Snapshot retention has encountered an issue and has paused on this volume. Manual intervention is required to resume. | Contact Nasuni Support and provide this alert. | PRUNE_FAILED_DISABLED | Error | |
Sync problem for volume <volume-name> version <detail> | This appliance encountered an issue while attempting to sync the volume. | If no further errors occur, this error can be safely ignored. If you are getting repeated errors, ensure that your connection to the cloud is working correctly | PULL_ERROR | Error | |
Snapshot for volume <volume-name>, version <detail> canceled | Snapshot for volume, version canceled and is to be rescheduled. | PUSH_CANCELLED | Error | ||
Snapshot for volume <volume-name>, version <detail> canceled:<detail> objects succeeded, <detail> objects failed, <detail> objects skipped | This alert is sent when a snapshot is canceled. If a snapshot is canceled during the data push phase, the PUSH_CANCELLED alert is sent instead. | PUSH_CANCELLED_STATS | Error | ||
Snapshot ran out of internal space. If this happens frequently, please contact Support for configuration assistance. | The Copy on Write (COW) disk reached capacity while a snapshot was running during the metadata push phase. More data was copied onto the disk than the disk could hold. | If this happens frequently, see Resizing the Cache and Snapshot Disks for information about increasing the size of the COW disk. | PUSH_COW_OVERFLOW | Error | |
Snapshot problem for volume <volume-name>, version <detail> | If you see multiples of this message, ensure that the network to your cloud storage is not experiencing errors. | PUSH_ERROR_FULL | Error | ||
Snapshot problem for volume <volume-name>, version <detail>:<detail> objects succeeded, <detail> objects failed, <detail> objects skipped | If you see multiples of this message, ensure that the network to your cloud storage is not experiencing errors. | PUSH_ERROR_FULL_STATS | Error | ||
Snapshot problem for volume <volume-name>, version <detail> | If you see multiples of this message, ensure that the network to your cloud storage is not experiencing errors. | PUSH_ERROR_PARTIAL | Error | ||
Snapshot problem for volume <volume-name>, version <detail>:<detail> objects succeeded, <detail> objects failed, <detail> objects skipped | If you see multiples of this message, ensure that the network to your cloud storage is not experiencing errors. | PUSH_ERROR_PARTIAL_STATS | Error | ||
Internal metadata push failed for <volume-name>, context: <context-information> Please call Support for assistance | Monitors possible errors in snapshots. | If the alert does not repeat frequently, and self-resolves by the next snapshot being successful, you can ignore the alert. If the alert is frequent or continuous, contact Nasuni Support. | PUSH_TOC_ERROR | Error | |
The RAID battery backup has failed | The RAID cache has a battery backup so that, in the unlikely event of a power failure, writes to the cache are not lost. This battery backup is reporting as failed. If it has failed, then, in the unlikely event of a power failure, data could be lost. | Check, and possibly replace, the battery backup. If assistance is required, contact Support. | RAID_BBU_FAIL | Error | Hardware |
Errors occurred during a targeted ransomware restore for the attack detected at <time> on volume <volume-name>: problem restoring file <file-name>. Original file version still exists. For assistance, contact Support. | RANSOMWARE_TARGETED_RESTORE_PROBLEM_FILE_EXISTS | Error | Snapshot Restore | ||
Targeted Ransomware Restore job successfully restored <number> for the ransomware attack detected at <time> on volume <volume-name>. Errors occurred restoring <number>. For more details, refer to the restore log file located in the .nasuni/restore_results directory at the root of the volume. | RANSOMWARE_TARGETED_RESTORE_PROBLEMS | Error | Snapshot Restore | ||
Unable to generate Edge Appliance data access key | When first installed, the Edge Appliance generates keys, one of which is used in communicating with other Edge Appliances when sharing a volume. Something went wrong when trying to generate that key. | Contact Support. | REPLICATION_KEY_GENERATION_FAILED | Error | |
Unable to process S3 configuration: <failed-configuration> Please call Support for assistance. | S3_CONFIGURATION_FAILED | Error | |||
Failed to set quota on <detail> of <detail> directories. Please try again or if you need assistance, please contact Support . | While attempting to set quotas on sub-directories of a directory, not all quotas on sub-directories were assigned successfully. | Try setting the quotas again. If subsequent attempts are not successful, contact Support for assistance. | SET_QUOTA_FAILURES | Error | |
The CIFS supporting volume <volume-name> is configured with different domain settings than this Edge Appliance: <detail> | The Edge Appliance is trying to connect to a remote volume that is owned by an Edge Appliance with a different domain configuration. | If you need to use that remote volume, you should synchronize the domain configurations across both Edge Appliances. | SHARING_AD_TOKEN_CHANGED | Error | |
The volume <volume-name> can no longer be accessed by this Edge Appliance | A shared volume can no longer be accessed by this Edge Appliance. | Check the Edge Appliance that owns this volume. Verify that the volume has remote access enabled. Try accessing the volume again. | SHARING_VOLUME_VANISHED | Error | |
The Side Load service has completed with a rate of <detail>. | The Side Load service actually completed, but there were some errors. | No action necessary. | SIDELOAD_COMPLETED_WITH_ERRORS | Error | |
The Side Load service has been suspended due an error rate of <detail>. | The ratio of the number of bytes failed to the total number of bytes exceeds 50 percent, so the Side Load service has been suspended. | Investigate issues that could cause data transfer to fail, such as connectivity issues, then try the Side Load service again. | SIDELOAD_ERROR_THRESHOLD_EXCEEDED | Error | |
The Side Load service has been suspended due to a full cache. | The total data in the cache on the original source Nasuni Edge Appliance exceeds the available cache space on the new destination Nasuni Edge Appliance. The Side Load service is suspended. | The Side Load service is complete. You can now cancel the Side Load process. | SIDELOAD_EVICTION | Error | |
The <appliance> failed to update the clock | TIME_UPDATE_FAILED | Error | |||
The Edge Appliance has detected an unclean shutdown. Please use the shutdown link from the web UI to shut down. | The Edge Appliance shut down, but not deliberately (for example, using the Power and Shut Down procedure or as the result of an update process). | If this occurred deliberately, next time use the Power and Shut Down procedure. If this did not occur deliberately, check for power outage, hardware problems, and/or a VM host issue. | UNCLEAN_SHUTDOWN | Error | |
Updating the FTP settings failed. This likely means the list of supported SFTP ciphers or digests was changed, but the values are invalid. FTP service will continue using the previous valid settings. | An attempt to update the FTP settings failed. The most likely reason is that the list of supported SFTP ciphers or digests was changed, but the resulting values are invalid. However, the FTP service will continue using the previous valid settings. | Verify that the list of supported SFTP ciphers or digests is valid. Then retry updating the FTP settings. | UPDATEFTP_CONFIG_ERROR | Error | |
Updating the NFS settings failed. NFS exports may not reflect latest changes. | UPDATENFS_CONFIG_ERROR | Error | |||
Updating the SMB settings failed. SMB shares may not reflect latest changes. This likely means there was an issue with the domain configuration. | UPDATESMB_CONFIG_ERROR | Error | |||
Your Nasuni Edge Appliance is now running on UPS battery power. Approximately <time_in_seconds> remaining before automatic shutdown. | Power supply might have failed. | Check power supply and UPS. | UPS_ON_BATTERY | Error | |
Your Nasuni Edge Appliance UPS battery needs replacement. | The power supply might have failed. UPS might be about to fail also. | Check power supply and UPS. | UPS_REPLACE_BATTERY | Error | |
Your Nasuni Edge Appliance UPS battery is too low on power to continue - shutting down. | The power supply might have failed. UPS might be about to fail also. | Check power supply and UPS. | UPS_SHUTDOWN | Error | |
Your Nasuni Edge Appliance is still running on UPS battery power. Approximately <time_in_seconds> remaining before automatic shutdown. | Power supply might have failed. | Check power supply and UPS. | UPS_STILL_ON_BATTERY | Error | |
<detail> attempted to log in to the Edge Appliance User Interface <detail> or more times and failed and has been temporarily locked out. | Someone attempted unsuccessfully to log in to the Edge Appliance User Interface more than the maximum number of times allowed. The associated username is now locked out. | Verify the login credentials, wait 5 minutes, then try again. | USER_LOCKOUT | Error | |
Health check on <volume-name> failed. This may be temporary, if this persists, please contact Support . | The “health” of each volume is checked periodically. This particular health check failed. | If you keep getting messages like this for this volume, contact Support. | VOLCHECKER_FAILURE | Error |
“Warning”-type alerts
Something unusual has happened, but the user need not take action.
Warning messages usually require no action.
Where the message text of the alerts seems self-explanatory, no extra explanations or actions are given.
The “Email Subscriptions” correspond to the Email Subscriptions specified when configuring Groups. If you are receiving an excessive number of a particular kind of alert, you can deselect that Email Subscription. If left blank, the alert belongs to the General category.
Message text | What it means | What to do about it | Message internal name | Message type | Email Sub scription |
|---|---|---|---|---|---|
The Active Directory join procedure was not able to automatically update the domain DNS. You may need to manually add the system to your domain's DNS configuration. | AD_DNS_UPDATE_FAILED | Warning | |||
The Active Directory join procedure was not able to automatically update the domain DNS. You may need to manually add the system to your domain's DNS configuration. Optionally, make sure that the NSrecords for the domain return hosts in the domain and try joining again. | AD_DNS_UPDATE_FAILED_BADNS | Warning | |||
Could not set default folder permissions on a newly created volume, rejoin this Edge Appliance to Active Directory in order to set permissions on the volume as expected | AD_MODE_MISSING_ACLS | Warning | |||
The Edge Appliance is configured for Active Directory support but is not currently joined to the Domain. | Attempt to rejoin the Edge Appliance to the domain. If that fails, contact Support. | AD_NET_DISCONNECTED | Warning | ||
The Advanced GFL subsystem has failed on an Edge Appliance. Write access to files under Advanced GFL directories may be blocked. | The agfl_notifier service is inactive and has exited with a non-zero exit code (failure). | If the volume is still in proxy mode, there is no problem yet. You must resolve connectivity before the notifier needs to deliver the oplock breaks. If the volume is out of proxy mode, the notifier cannot deliver the oplock breaks. The first client to open a file under Advanced GFL should succeed and get the write oplock, but all subsequent clients would not be able to open while the first client is present. | AGFL_NOTIFIER_FAILED | Warning | |
CPU activity over threshold of <detail>% longer than <detail> minutes (started at <detail>). | ALERT_CPU | Warning | |||
Memory usage over threshold of <detail>% longer than <detail> minutes (started at <detail>). | ALERT_MEMORY | Warning | Appliance | ||
Last snapshot for '<detail>' was <detail> which is over the duration of <detail> hours. | The last snapshot to complete on this appliance for the specified volume was on this date/time. | If there is no unprotected data since the last time the snapshot completed, this alert can be ignored. | ALERT_SNAPSHOT | Warning | |
Antivirus scan completed for volume <volume-name>: <detail> clean, <detail> flagged | AV_END_VIOLATIONS | Warning | |||
The Edge Appliance has detected <detail> infected file(s) on volume <volume-name>. For details, please go to the antivirus violations page for this volume to view infected files for this volume. | The Antivirus Service has detected infected files. | Review the files on the Antivirus Violations page. | AV_VIOLATION | Warning | Violation |
Antivirus has flagged file(s) on volume <volume-name> | Files were uploaded to the Edge Appliance that have been flagged by Antivirus as infected. | Go to the NMC Filers Antivirus Violations page to address the infected files. | AV_VIOLATION_ON_CLOSE | Warning | |
There are <detail> Edge Appliances running a pre-8.3 release. These Edge Appliances must be upgraded before <detail>. | AZURE_FILER_MONTH | Warning | |||
Unable to mount the external bulk load drive for volume <volume-name> | BULKLOAD_CANT_MOUNT | Warning | |||
Unable to find the external bulk load drive for volume <volume-name> | BULKLOAD_NOT_FOUND | Warning | |||
The certificate named "<detail>" will expire in <detail> day(s) (<detail>). | CERTIFICATE_NEAR_EXPIRATION | Warning | |||
An <detail> authentication error has been encountered for vendor <detail>. | CLOUD_AUTH_ERROR | Warning | |||
The Edge Appliance EULA has changed. <a target="blank" href="http://www.nasuni.com/legal/">Click here</a>to see the new EULA. | EULA_CHANGED | Warning | |||
Event system is throttling events. | EVENT_THROTTLE_HIT | Warning | |||
The Edge Appliance has detected file violations matching your rules on volume <volume-name> view the logs in: <volume-name>/.nasuni/file_alerts for details. | The File Alert Service has detected files matching your rules. | View the logs of the matching files | FILE_VIOLATION | Warning | Violation |
Edge Appliance named <detail> has gone offline. Please contact Support | The Edge Appliance sends a “heartbeat” to the NMC every 5 minutes. If a heartbeat is not received after 60 minutes, the Edge Appliance is flagged as offline. | FILER_OFFLINE | Warning | ||
The Edge Appliance has detected <number> new AD Domain(s).If you wish to allow any of the contained users access to the Edge Appliance use the CIFS Domain Settings page to enable them. | FOUND_AD_DOMAINS | Warning | |||
Global Lock on file <detail> was broken on Edge Appliance <detail> by user <detail> | GLOBALLOCK_BROKEN | Warning | |||
Unable to inherit all folder settings on volume "<detail>": <detail> of <detail> settings could not be applied during the mount operation. | INHERIT_DIRSETTING_INVALID_PATHS | Warning | |||
If the hostname is missing from the license: “The Edge Appliance cannot communicate with the lock arbiter configured for the volume: the lock arbiter hostname cannot be retrieved from the product license. Please refresh the product license on your Nasuni Edge Appliance or call Support for assistance. Write oplocks cannot be granted at this time.” If the hostname is present in the license, but unreachable: “The Edge Appliance cannot communicate with the lock arbiter configured for the volume: the lock arbiter cannot be reached at the hostname. Please check your network connectivity and firewall allowlisting for this hostname, or call Support for assistance. Write access to files under Advanced GFL directories will be blocked.” | The Volume is in proxy mode, and LockManager cannot connect to the arbiter hostname configured for the volume. The hostname might be missing from the license; or the hostname might be present but unreachable. | You can open files under Advanced GFL, but won’t be granted write oplocks. If the hostname is missing from the license, you can refresh the product license on your Nasuni Edge Appliance or call Support for assistance. If the hostname is present in the license, but unreachable, you can check your network connectivity and firewall allowlisting for this hostname, or call Support for assistance. | NETWORK_ARBITER_CONN_PENDING | Warning | |
A problem has been detected in communicating with the external network. Please verify the Nasuni Edge Appliance's connectivity to the Internet. If this problem persists, please contact Support . | NETWORK_NET_DOWN | Warning | |||
No NTP Servers could be found on the Domain Controllers. The previously configured NTP settings were not changed. | NTP_SWAP_SKIPPED | Warning | |||
The Edge Appliance's RAID array has started rebuilding | RAID_ARRAY_REBUILD_STARTED | Warning | Hardware | ||
The disk in <detail> was removed by user <detail> | RAID_DEVICE_REMOVED_BY_USER | Warning | Hardware | ||
<user-name> canceled the Targeted Ransomware Restore job for the ransomware attack detected at <time> on volume <volume-name>. | RANSOMWARE_TARGETED_RESTORE_CANCELLED | Warning | Snapshot Restore | ||
Targeted Ransomware Restore job for the ransomware attack detected at <time> on volume <volume-name> could not complete due to a system shutdown. | RANSOMWARE_TARGETED_SYSTEM_SHUTDOWN | Warning | Snapshot Restore | ||
You have recovered an Edge Appliance with Shared Links Global User support turned on. In order to finish the recovery process, reenter the Global User password via the Share Edit page for any share with the setting enabled. | SHARES_REC_GSLU_WARNING | Warning | |||
Unable to share volume <volume-name> with remote Edge Appliance <detail>. To share this volume, the remote Edge Appliance must be running Edge Appliance version <detail> or later. | SHARING_VOLUME_NOT_ACCEPTED_TOOOLD | Warning | |||
The permissions of volume <volume-name> has changed | SHARING_VOLUME_PERMS_CHANGED | Warning | |||
The quota value on volume <volume-name> has changed | SHARING_VOLUME_QUOTA_CHANGED | Warning | |||
After Disaster Recovery remote volumes will not be available immediately | SHARING_VOLUMES_DR_NOT_INTACT | Warning | |||
The total data available for Side Load: <detail> exceeds the available cache space: <detail>. | SIDELOAD_CACHE_SIZE_EXCEEDED | Warning | |||
The Side Load source decommissioned Edge Appliance <detail> has unprotected data. Please contact Support for further assistance. | SIDELOAD_HAS_DIRTY_DATA | Warning | |||
The Edge Appliance's clock differs by more than 15 minutes from our cloud provider's. NMC management will not work while this persists. Please verify the Edge Appliance's time configuration and the accuracy of the configured time server. | SQS_CLOCK_SKEW | Warning | |||
The syslog export settings could not be applied. <detail> | SYSLOG_EXPORT_FAILED | Warning | |||
Time on your Edge Appliance has jumped backwards and snapshots on <volume-name>may be out of order | TIME_JUMP_WARNING | Warning | |||
Time on your Edge Appliance has jumped backwards <time_in_seconds>, so some UI charts have been reset. | TIME_WARP_UI | Warning | |||
Unable to complete integrity check on volume<volume-name>, due to network connectivity issues, please check your network connection or contact Support | UNIFSCK_CONN_ERROR | Warning | Appliance | ||
Lost contact with the UPS | UPS_LOST_COMM | Warning | |||
Total cache space used by pinned volumes exceeds <detail>% of cache space | VOLUME_PIN_SPACE_WARNING | Warning | |||
Quota for volume <volume-name> has been exceeded. Volume entering read-only state. | VOLUME_QUOTA_EXCEEDED | Warning | |||
Capacity on volume <volume-name> nearing quota (over 90 percent). | VOLUME_QUOTA_NEARING | Warning | |||
Safe Delete has been canceled on volume <detail> by <detail> | VOLUME_SAFE_DELETE_CANCELLED | Warning | Safe Delete | ||
Safe Delete has been disabled on volume <detail> by <detail> | VOLUME_SAFE_DELETE_DISABLED | Warning | Safe Delete | ||
All Safe Delete approvals have been granted for volume <detail>.The volume will be deleted within 24 hours. | VOLUME_SAFE_DELETE_FINAL_APPROVAL | Warning | Safe Delete | ||
Safe Delete has been requested on volume <detail> by <detail> | VOLUME_SAFE_DELETE_REQUESTED | Warning | Safe Delete |
“Info”-type alerts
The system has performed an action, or has changed its state, in such a way that the user might be interested, but that does not require action or attention.
Info messages usually require no action.
Where the message text of the alerts seems self-explanatory, no extra explanations or actions are given.
The “Email Subscriptions” correspond to the Email Subscriptions specified when configuring Groups. If you are receiving an excessive number of a particular kind of alert, you can deselect that Email Subscription. If left blank, the alert belongs to the General category.
Message text | What it means | What to do about it | Message internal name | Message type | Email Sub scription |
|---|---|---|---|---|---|
Completed generation of new account access key | ACCOUNT_KEY_GENERATION_COMPLETE | Info | |||
Started generation of new account access key | ACCOUNT_KEY_GENERATION_STARTING | Info | |||
Successfully sent alerts to nasuni.com support team | ALERT_DUMP_SUCCESS | Info | |||
Ransomware signatures update failed. <reason-for-failure> | The list of ransomware signatures could not be updated. | Ensure that traffic to r3.api.nasuni.com on port 443 is open. See Ransomware Protection. | AR_UPDATE_FAILED | Info | |
Updates to the Ransomware Detection service have converted old configurations to new ones. Please review Ransomware Detection configurations for volumes owned by the recently upgraded appliance, <appliance-name>. | Old Ransomware Detection configurations have been updated. | Review the Ransomware Detection configurations. | AR_UPGRADED_ANOMALY | Info | |
<detail> for <path> has been successfully brought into cache | AUTOFAULT_COMPLETED | Info | |||
<detail> for <path> has been scheduled to be brought into cache | AUTOFAULT_QUEUED | Info | |||
<detail> for <path> has started being brought into cache | AUTOFAULT_STARTED | Info | |||
Antivirus scan completed for volume <volume-name>: <detail> clean | Sent when the scheduled Antivirus scan completes. Only sent during the scheduled scan (not during push), and only if at least one file was scanned. | AV_END | Info | ||
Antivirus scan started for volume <volume-name> | Sent when scheduled Antivirus scan starts. Only sent during the scheduled scan (not during push) and only if at least one file was scanned. | AV_START | Info | ||
Antivirus signatures updated to <date> | AV_UPDATED | Info | |||
Delaying cache resize until RAID processing completes | CACHE_RESIZE_DELAYED | Info | |||
The cache is being resized | CACHE_RESIZE_STARTED | Info | |||
The cache has been successfully resized | CACHE_RESIZE_SUCCEEDED | Info | |||
Successfully backed up your Nasuni Edge Appliance configuration at nasuni.com | CONFIG_BACKUP_SUCCESS | Info | |||
Created a new account on <detail> for this Edge Appliance | CREDS_GET_SUCCEEDED | Info | |||
DPV update to your nasuni.com account completed | DPV_DUMP_SUCCESS | Info | |||
Full Disk Encryption has been enabled for this Edge Appliance. Do not forget your password. It is required for some hardware replacement operations. | DRIVE_ENCRYPTION_ENABLED | Info | Hardware | ||
The password for Full Disk Encryption has been changed. Do not forget your new password. It is required for some hardware replacement operations. | DRIVE_ENCRYPTION_UPDATED | Info | Hardware | ||
Eviction complete: target XX%, current cache utilization: space XX%, inode XX%. Files inspected: XX, evicted: XX. Directories inspected: XX, evicted: XX. Meta-data inspected: XX, evicted: XX. Total items inspected: XX, evicted: XX. Duration: XXs | Data eviction from the cache has completed, because the cache utilization is less than the target. Also tells how many files, directories, and metadata items were inspected and evicted. | Nothing: for information only. | EVICTION_ENDED | Info | |
Unscheduled snapshot is being requested by eviction to meet eviction target. | Indicates that a snapshot has been requested at the end of eviction, because cache usage is still above the threshold. | Nothing: for information only. | EVICTION_PUSH_REQUESTED | Info | |
Eviction started: threshold XX%, current cache utilization: space XX%, inode XX%. | Data is starting to be evicted from the cache, because the cache utilization is greater than the threshold. | Nothing: for information only. | EVICTION_STARTED | Info | |
A recommended <detail> firmware update is available. | Recommend new firmware be installed | Check the Console Usage Guide for how to view and update the firmware. | FIRMWARE_UPDATE_NEEDED | Info | |
Cache file system check passed. | FSCK_PASSED | Info | |||
Escrow of your encryption keys to nasuni.com is complete. Please remember to download and back up your generated encryption keys. Your encryption keys are a critical component needed to perform a Disaster Recovery. Keeping your own backup of your keys allows you to DR without needing to contact Nasuni support. | KEY_ESCROW_SUCCEEDED | Info | |||
Generation of encryption key "<key_name>" is complete | KEY_GENERATION_COMPLETE | Info | |||
Started generation of new encryption key "<key_name>" | KEY_GENERATION_STARTING | Info | |||
Updated the Nasuni Edge Appliance product license key | LICENSE_GET_SUCCEEDED | Info | |||
Metrics update to your nasuni.com account completed | METRIC_DUMP_SUCCESS | Info | |||
A new Edge Appliance named <detail> has been deployed to your account. | NEW_FILER_AVAILABLE | Info | |||
The Nasuni Edge Appliance has entered Nasuni Management Console control. | NMC_JOINED | Info | |||
The Nasuni Edge Appliance has left Nasuni Management Console control. | NMC_LEFT | Info | |||
NTP servers were updated via settings found on the Domain Controllers. | NTP_SWAP_SUCCESS | Info | |||
The Edge Appliance is shutting down | POWER_OFF | Info | Appliance | ||
The Edge Appliance is starting up | POWER_ON | Info | Appliance | ||
The Edge Appliance is being restarted | POWER_REBOOT | Info | Appliance | ||
The Edge Appliance is being restarted: <detail> | POWER_REBOOT_REASON | Info | Appliance | ||
Snapshot retention policy canceled for volume <volume-name> by user request or config change. | PRUNE_CANCELLED | Info | |||
Snapshot retention policy completed for volume <volume-name>,<number> objects, <number_of_bytes> reclaimed from <detail> version(s) | PRUNE_COMPLETED | Info | |||
Snapshot retention policy failed for volume <volume-name>.Please contact Support | PRUNE_FAILED | Info | |||
Snapshot retention policy started for volume <volume-name> | PRUNE_STARTED | Info | |||
Sync completed for volume <volume-name> version <detail> | PULL_END | Info | |||
Sync not needed for volume <volume-name>: no changes detected | PULL_NONEED | Info | |||
Sync started for volume <volume-name> version <detail> | PULL_START | Info | |||
Snapshot canceled - cleaning up | PUSH_ABORT_ACCEPTED | Info | |||
Snapshot cannot be canceled now | PUSH_ABORT_REJECTED | Info | |||
Snapshot completed for volume <volume-name>, version <detail> | PUSH_END | Info | |||
Snapshot completed for volume <volume-name>, version <detail>:<detail> objects succeeded, <detail> objects failed, <detail> objects skipped | PUSH_END_STATS | Info | |||
Snapshot not needed for volume <volume-name>, version <detail>:no changes detected, but <detail> objects skipped | PUSH_NONEED_SKIPPED | Info | |||
Snapshot for volume <volume-name> is no longer waiting - will be rescheduled | PUSH_NOT_WAITING | Info | |||
Snapshot for volume <volume-name> skipped: <detail> | PUSH_SKIPPED_ERROR | Info | |||
Snapshot for volume <volume-name> skipped: <detail> | PUSH_SKIPPED_INFO | Info | |||
Snapshot started for volume <volume-name>, version <detail> | PUSH_START | Info | |||
Snapshot started for volume <volume-name>, version <detail>: <detail> | PUSH_START_PHASE | Info | |||
Snapshot for volume <volume-name>, version <detail> stopped and will be rescheduled | This alert is sent when a snapshot times out. | PUSH_TIMEOUT | Info | ||
Snapshot for volume <volume-name>, version <detail> stopped and will be rescheduled:<detail> objects succeeded, <detail> objects rescheduled, <detail> objects skipped | This alert is sent when a snapshot times out. | PUSH_TIMEOUT_STATS | Info | ||
Snapshot for volume <volume-name> waiting for lock | PUSH_WAITING | Info | |||
The Edge Appliance's RAID array has finished rebuilding | RAID_ARRAY_REBUILT | Info | Hardware | ||
<user-name> initiated a Targeted Ransomware Restore job for the ransomware attack detected at <time> on volume <volume-name>. | RANSOMWARE_TARGETED_RESTORE_STARTED | Info | Snapshot Restore | ||
Targeted Ransomware Restore job successfully restored <number> files for the ransomware attack detected at <time> on volume <volume-name>. For more details, refer to the restore log file located in the .nasuni/restore_results directory at the root of the volume. | RANSOMWARE_TARGETED_RESTORE_SUCCESS | Info | Snapshot Restore | ||
Completed generation of new Edge Appliance data access key | REPLICATION_KEY_GENERATION_COMPLETE | Info | |||
Started generation of new Edge Appliance data access key | REPLICATION_KEY_GENERATION_STARTING | Info | |||
Successfully set quota on <detail> directories. | SET_QUOTA_SUCCESS | Info | |||
New Edge Appliance named <detail> has become available to share to | SHARING_FILER_ARRIVED | Info | |||
Your Edge Appliance has been granted access to volume <detail> | SHARING_VOLUME_ACCEPTED | Info | |||
Administrator canceled Nasuni Edge Appliance shutdown process | SHUTDOWN_CANCELLED | Info | |||
Administrator started Nasuni Edge Appliance shutdown process - the system will shut down in 60 seconds if not canceled. | SHUTDOWN_STARTED | Info | |||
The Side Load service has completed. | SIDELOAD_COMPLETED | Info | |||
A software update for version <detail> of the Nasuni Edge Appliance is ready - you are currently running <detail>.The Nasuni Edge Appliance will automatically install the update and then restart <detail>. | SOFTWARE_UPDATE_AUTOUPDATE | Info | Updates | ||
The scheduled software update to version <detail> of the Nasuni Edge Appliance was skipped as this update requires manual approval. | SOFTWARE_UPDATE_NOAUTO | Info | |||
A software update for version <detail> of the Nasuni Edge Appliance is ready - you are currently running <detail>. | SOFTWARE_UPDATE_READY | Info | Updates | ||
Software update to version <detail> of the Nasuni Edge Appliance succeeded | SOFTWARE_UPDATE_SUCCEEDED | Info | |||
The Remote Support Service is disabled | SUPPORT_BRIDGE_DOWN | Info | |||
The Remote Support Service is enabled | SUPPORT_BRIDGE_UP | Info | |||
The Remote Support Service is enabled for the next <detail> minutes | SUPPORT_BRIDGE_UP_TIMEOUT | Info | |||
The syslog export settings have been successfully applied. | SYSLOG_EXPORT_SUCCEEDED | Info | |||
Five bar <detail> | TEST5 | Info | |||
FROMSECONDS Filter <time_in_seconds> | TEST6 | Info | |||
FROMUNIXTIME Filter <from_unix_time> | TEST7 | Info | |||
The Edge Appliance has not received a clock update since <from_unix_time> | TIME_UPDATE_MISSING | Info | |||
Disabling UPS support | UPS_DISABLED | Info | |||
Enabling UPS support | UPS_ENABLED | Info | |||
Power has been restored to your Nasuni Edge Appliance | UPS_ON_LINE | Info | |||
New volume: <volume-name> creation completed, version 1 | VOLUME_CREATED | Info | |||
Volume delete of <volume-name> has completed object indexing; deletion beginning | VOLUME_DELETE_INDEXCOMP | Info | |||
Volume delete of <volume-name> has indexed <detail>objects for this volume | VOLUME_DELETE_INDEXING | Info | |||
Volume delete of <volume-name> has deleted <detail> of <detail> objects | VOLUME_DELETE_PROGRESS | Info | |||
Volume delete of <volume-name> completed | VOLUME_DELETED | Info | |||
Volume <volume-name> marked for deletion, you will no longer be billed for the data contained within this volume; cleanup will continue in the background | VOLUME_MARK_DELETE | Info | |||
Volume permissions policy changed on <volume-name> from <detail> to <detail> | VOLUME_PERMISSION_POLICY_CHANGED | Info | |||
Volume protocols changed on <volume-name> from <detail> to <detail> | VOLUME_PROTOCOL_CHANGED | Info | |||
Volume <detail> renamed to <detail> | VOLUME_RENAMED | Info | |||
Safe Delete has been approved on volume <detail> by <detail> | VOLUME_SAFE_DELETE_APPROVED | Info | Safe Delete | ||
Safe Delete has been enabled on volume <detail> by <detail> | VOLUME_SAFE_DELETE_ENABLED | Info | Safe Delete | ||
Required number of Safe Delete approvals have been adjusted from <detail> to <detail> on volume <detail> by <detail>. | VOLUME_SAFE_DELETE_REQ_APPROVALS_UPDATED | Info | Safe Delete | ||
Safe Delete approval has been revoked on volume <detail> by <detail> | VOLUME_SAFE_DELETE_REVOKED | Info | Safe Delete |
Miscellaneous alerts
These are additional alerts that the user might rarely observe. Some include suggested actions.
Where the message text of the alerts seems self-explanatory, no extra explanations or actions are given.
The “Email Subscriptions” correspond to the Email Subscriptions specified when configuring Groups. If you are receiving an excessive number of a particular kind of alert, you can deselect that Email Subscription. If left blank, the alert belongs to the General category.
Message text | What it means | What to do about it | Message internal name | Message type | Email Sub scription |
|---|---|---|---|---|---|
The Nasuni Filer has entered Nasuni Management Console control. | The Edge Appliance is now being managed by the NMC. | No action necessary. | NMC_JOINED | Admin | |
The Nasuni Filer has left Nasuni Management Console control. | The Edge Appliance is no longer being managed by the NMC. | No action necessary. | NMC_LEFT | Admin | |
The Edge Appliance is being restarted by user <detail> | This is simply a notification that the Edge Appliance is being restarted by a user. | No action necessary. | POWER_REBOOT_REQUEST | Admin | Appliance |
The Edge Appliance is being shutdown by user <detail> | This is simply a notification that the Edge Appliance is being shut down by a user. | No action necessary. | POWER_SHUTDOWN_REQUEST | Admin | Appliance |
Unable to send alerts to nasuni.com support team. Please make sure your Edge Appliance can connect to nasuni.com or contact Support | ALERT_DUMP_FAILED_SYSTEM | NOOP | Appliance | ||
Back up of the Nasuni Edge Appliance configuration to nasuni.com failed. | This alert is often caused by an intermittent loss of network connectivity to nasuni.com. | If you see notifications that the Edge Appliance (Filer) has successfully completed a snapshot after the backup alert, then the alert can be safely ignored. | CONFIG_BACKUP_FAILED | NOOP | |
DPV update failed | DPV_DUMP_FAILED | NOOP | Appliance | ||
Edge Appliance was unable to retrieve product license key from nasuni.com. | LICENSE_GET_FAILED_SYSTEM | NOOP | |||
Metrics update failed | METRIC_DUMP_FAILED | NOOP | Appliance | ||
Sync problems reported in the past day for volume <detail> | PULL_ERROR_INTERNAL | NOOP | |||
Snapshot not needed for volume <volume-name>, version <detail>:no changes detected | PUSH_NONEED | NOOP | |||
Snapshot for volume <volume-name> has been scheduled | PUSH_SCHEDULED | NOOP | |||
Pushlock get on volume <detail> failed with <detail> | PUSHLOCK_GET_FAILED | NOOP | |||
Pushlock release on volume <detail> failed with <detail>: holding lock until it expires! | PUSHLOCK_RELEASE_FAILED | NOOP | |||
Volume delete of <detail> completed | VOLUME_DELETED_STEALTH | NOOP | |||
Restore stopped early: canceled by user or system shutdown | RESTORE_EARLY_TERM | Snapshot restore | Snapshot Restore | ||
Failed to restore some items, error: <detail>.Please contact Support | RESTORE_FAILED | Snapshot restore | Snapshot Restore | ||
Restore errors: Problem restoring file <detail>. Original file version still exists. For assistance, contact Support . | RESTORE_PROBLEM_FILE_EXISTS | Snapshot restore | Snapshot Restore | ||
Restore errors: problems restoring <detail> directories, <detail> files. Details: <detail> | RESTORE_PROBLEMS | Snapshot restore | Snapshot Restore | ||
Restore successful: restored <detail> directories, <detail> skipped; restored <detail> individual files, <detail> skipped(contents automatically included in <detail> directories) | RESTORE_SUCCESS | Snapshot restore | Snapshot Restore |