Chapter 10: Services Page

The Services page enables you to:

• Enable the Remote Support Service, which simplifies access for Nasuni Technical Support.

• Send diagnostic information to Nasuni.

Note: The Services page, and all other pages of the Nasuni Edge Appliance user interface, might look different to different users. Also, different menus and actions might be available for different users. This is because different users are assigned different permissions, based on their roles in the role-based access control system. See “Users and Groups” for details.

Note: If this Nasuni Edge Appliance is under the control of the Nasuni Management Console, some menus and menu choices might look different, because you use the Nasuni Management Console to perform these tasks.

Remote Support Service

The Remote Support Service allows authorized Nasuni Technical Support personnel to remotely and securely access your Nasuni Edge Appliance. This can help Nasuni Technical Support to diagnose and resolve any issues with your Nasuni Edge Appliance quickly and proactively.

Important: Ensure that port 443 is open to support-bridge.api.nasuni.com.

For details about ports and firewalls, see Firewall and Port Requirements.

The Remote Support Service, like all cloud communication from the appliance, does not require direct connectivity. The Remote Support Service will work correctly through an HTTPS proxy.

This service is disabled by default and is strictly opt-in. You can enable or disable this service at any time. You can also enable this service for a specific period of time. Enabling this service allows Nasuni to offer a higher level of service and support.

Tip: If you need technical assistance, contact Nasuni Technical Support and inform them if you have enabled Remote Support Service.

You receive an Informational notification whenever the Remote Support Service is enabled or disabled.

Note: If the Remote Support Service is enabled, you can change the Timeout value without stopping and restarting the Remote Support Service.

To configure the Remote Support Service:

1. Click Services, then select Remote Support Service from the list. The Remote Support page appears.

   

2. From the Remote Service is drop-down list, select either enabled or disabled.

3. If you select enabled, the Timeout text box appears. Enter the length of time, in minutes, that you want to permit the Remote Support Service access to be enabled. Enter 0 (zero) to allow access for an indefinite amount of time.

4. Click Save. A confirmation message appears. If you entered a nonzero Timeout time, a countdown begins. To disable the Remote Support Service access immediately, click Disable.

Sending Diagnostics to Nasuni

If you experience problems that you cannot resolve, you can send diagnostic information to Nasuni Technical Support for troubleshooting purposes.

Note: Local diagnostic information is automatically sent when needed, so there is typically no need to do this, unless instructed to by Nasuni Technical Support. Using Send Diagnostics includes more information than the automatic diagnostic information.

To send diagnostic information:

1. Click Services, then select Send Diagnostics from the list. The Send Diagnostic Information to Nasuni dialog box appears.

   

2. Enter a Username (case-sensitive) and Password (case-sensitive) that has permission to perform this operation.

3. Click Send Now.

The message “Diagnostic information was successfully delivered to Nasuni” appears. Click the x to close the message box.