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NEA Recovery Quick Start Guide

  • Updated on May 12, 2026
  • Published on May 12, 2026
  • 2 minute(s) read
  • ED
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This document outlines the steps necessary to perform a Recovery for a Nasuni Edge Appliance. The optional Side Load feature transfers data directly from the source cache to the new cache. For assistance, contact Nasuni Technical Support (www.nasuni.com/support).

All documentation, including a full Recovery Guide, is listed in Documentation Guide.

If this is a disaster

If this is a disaster, and not a planned transition, skip down to the “Perform the Recovery process” step.

If not a disaster

Otherwise, if this is a planned transition, perform the following steps:

  • Before beginning the Recovery procedure, verify the following:

    • The source or old Nasuni Edge Appliance is installed and properly configured on your network.

    • Data has been added to a volume in the source or old Nasuni Edge Appliance.

    • At least one snapshot has been successfully completed on a volume with data.

    • If performing the Side Load procedure, the source Nasuni Edge Appliance must be running and not yet decommissioned.

  • Remove the Nasuni Edge Appliance from control of the Nasuni Management Console (NMC):
    On NEA: Click Services → Nasuni Management Console → disabled → Save.

  • On source Nasuni Edge Appliance, download any generated encryption keys: Click Configuration → Encryption Keys → Download Generated Keys.
    Save file with a .pgp extension. Also obtain encryption keys for NMC. If you escrowed keys with Nasuni, contact Nasuni Technical Support.

  • On NEA: Click Status → Subscription Status. Note the Account Name and the Serial Number.

  • If performing a Side Load, DO NOT shut down the Nasuni Edge Appliance.

If NOT performing a Side Load procedure, shut down the original Nasuni Edge Appliance:

  • Perform snapshots on all volumes:
    On NEA: Volumes → select volume → “Take snapshot now”. Wait until New Data in Cache chart on Home page shows no unprotected data.

  • On NEA: Click Power on navigation bar at top of page. Enter Username and Password.
    Select Perform snapshot before shutting down → Shutdown.

Perform the Recovery process

  • Download and install Nasuni Edge Appliance software on new Nasuni Edge Appliance platform.

  • Obtain the Serial Number and Authorization Code from portal.nasuni.com.

  • Open a Web browser and enter the IP address of the new or destination Nasuni Edge Appliance.

  • Enter the Network Parameters for this Nasuni Edge Appliance.

  • Rejoin any previously joined Active Directory or LDAP domains.

  • If performing a Side Load procedure, access the console for the source Nasuni Edge Appliance. Press Enter to access the Service menu. The default username is service, and the default password is service. At the prompt, enter preparedr. After it finishes, enter quit.

  • Enter the Serial Number and Authorization Code.

  • In the Confirmation text box, enter “Perform Disaster Recovery”. Click Continue.

  • If you escrowed encryption keys with Nasuni, and you have either an escrow passphrase or a recovery key, select Yes in the Wizard. If you have your keys ready to upload, select No.

Side Load

  • To start the Side Load process:

    On the new Nasuni Edge Appliance, click Services → Side Load. Enter Host Address, Username, Password. Click Connect and Start.

  • When Side Load completes, Complete label appears. Record information to retain. Click Done.

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